Effective Date: 12/11/2024
Last Updated: 21/01/2026

1. Introduction
Nu3CarePlus ("we," "us," or "our") provides a wellness and nutrition support platform designed to help users make informed food and lifestyle choices. Our services focus on nutrition education, meal planning, and general wellness support.

Nu3CarePlus does not provide medical advice, diagnosis, or treatment. All content and features are intended for informational and educational purposes only and are not a substitute for professional medical care.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application, website, or related services.

2. Information We Collect
We may collect the following categories of information:

a. Personal Information

• Name
• Email address
• Phone number

Basic demographic information

b. Wellness & Nutrition Information (User‑Provided)

• Dietary preferences
• Nutrition goals
• Lifestyle information voluntarily provided by the user

We do not require users to submit medical diagnoses or clinical records to use the app.

c. Payment Information

• Payment and transaction details are processed securely by our third‑party payment provider, Paystack.
• Nu3CarePlus does not store credit or debit card details on its servers.

d. Technical Information

• Device type and operating system
• App usage data
• IP address
• Log and diagnostic data

3. Legal Basis for Processing
Where applicable, we process personal data based on:

• User Consent – when you voluntarily provide information or opt into certain features
• Contractual Necessity – to deliver requested services
• Legitimate Interests – to improve app functionality, ensure security, and prevent fraud

4. How We Use Your Information
We use the collected information to:

• Provide personalised nutrition and wellness features
• Deliver meal planning and educational content
• Process payments and subscriptions through Paystack
• Improve app performance and user experience
• Communicate service updates, support responses, and important notices

5. Information Sharing
We may share limited data with trusted third parties only when necessary:

• Payment Processing: Paystack (subject to Paystack’s own privacy policy)
• Service Providers: Cloud hosting and infrastructure partners
• Professional Contributors: Nutrition professionals who provide general wellness guidance within the app
• Legal Authorities: When required by law or to protect legal rights

We do not sell personal data to third parties.

6. International Data Transfers
If personal data is transferred outside your country of residence, we apply appropriate safeguards, including contractual protections and industry‑standard security measures.

7. Data Retention
We retain personal information only for as long as necessary to:

• Provide requested services
• Meet legal and regulatory obligations
• Resolve disputes and enforce agreements

Data is securely deleted or anonymised when no longer required.

8. Your Rights
Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request the deletion of your data
• Restrict or object to certain processing activities
• Request data portability

Requests can be made by contacting us at support@nu3careplus.com.

9. Data Security
We implement reasonable technical and organizational safeguards, including:

• Encrypted data transmission
• Access controls
• Secure cloud infrastructure
• Regular system monitoring

While no system is 100% secure, we take data protection seriously and continually improve our safeguards.

10. Data Breach Notification
In the event of a data breach affecting personal information, we will:

• Take immediate steps to mitigate the impact
• Notify affected users and relevant authorities where required by law

11. Cookies & Analytics
We may use cookies or similar technologies to:

• Understand app usage
• Improve performance and functionality

You can manage cookie preferences through your device or browser settings.

12. Regulatory Compliance
Nu3CarePlus is committed to complying with applicable data protection laws, including:

• Nigeria Data Protection Regulation (NDPR)
• General Data Protection Regulation (GDPR), where applicable

We follow data minimization, transparency, and security best practices.

13. Third‑Party Payment Processing (Paystack)
All payments are processed by Paystack, a secure third‑party payment provider. Paystack handles payment data in accordance with its own privacy policy. Nu3CarePlus does not store sensitive payment credentials.

14. Children’s Privacy
Nu3CarePlus is not intended for children under the age of 13. We do not knowingly collect personal information from children.

15. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through the app or via email.

16. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:

Email: support@nu3careplus.com
Location: Lagos, Nigeria

17. Summary
Nu3CarePlus is committed to protecting user privacy and providing transparent, responsible data practices. Our platform is designed to support informed nutrition and wellness choices while respecting user trust and data protection obligations.